1. Introduction
CosmoBet (referred to as "the Company," "we," "us," or "our"), we respect your privacy and
are committed to protecting your personal data. This Privacy Policy explains how we collect,
use, disclose, and safeguard your information when you visit our website, register an
account, and use our gaming services.
By accessing
CosmoBet, you consent to the data practices described in this policy. If you
do not agree with these terms, please do not provide us with your information or use the
platform.
2. Information We Collect
To provide a seamless and secure gaming experience, we collect several types of information
from and about our users:
* Personal Identification Information: This includes your full legal name,
date of birth, gender, and residential address. This data is essential for age verification
and legal compliance.
* Contact Information: Your email address and phone number, used for
account communication, security alerts, and promotional offers.
* Financial Information: Details regarding your payment methods, such as
partial credit card numbers, e-wallet identifiers, and transaction history. Note that we do
not store full CVV numbers or sensitive bank passwords.
* Technical and Usage Data: Information about how you use our site,
including your IP address, browser type, device info, operating system, and unique device
identifiers.
* KYC Documentation: Copies of government-issued IDs (passports, driver’s
licenses), utility bills, or bank statements provided during the verification process.
* Communication Logs: Records of your interactions with our customer
support team via live chat or email.
3. How We Use Your Information
We use the collected data for the following purposes:
* Account Management: To create, manage, and maintain your account and
provide customer support.
*
Identity Verification: To fulfill our legal obligations under Anti-Money
Laundering (AML) and Know Your Customer (KYC) regulations.
*
Transaction Processing: To process your deposits and withdrawals
efficiently and securely.
*
Personalization: To tailor our gaming suggestions and promotions to your
preferences.
*
Security and Fraud Prevention: To detect and prevent unauthorized access,
bonus abuse, and suspicious betting patterns.
*
Marketing: To send you updates about new games, tournaments, and exclusive
bonuses (you can opt out of these at any time).
*
Legal Compliance: To comply with the requirements of our gaming license
issued by the Curaçao Gaming Authority.
4. Data Sharing and Disclosure
CosmoBet does not sell your personal data to third parties. However, we may share your
information in the following circumstances:
* Service Providers: We share data with trusted third-party partners who
provide essential services such as payment processing, data analysis, email delivery, and
hosting services.
*
Regulatory and Legal Authorities: We may disclose your data if required by
law, such as to comply with a subpoena, or when we believe disclosure is necessary to
protect our rights, your safety, or the safety of others.
*
Corporate Transactions: In the event of a merger, sale, or asset transfer,
your personal data may be transferred to the acquiring entity.
*
Fraud Prevention Agencies: Information may be shared with credit reference
and fraud prevention agencies to verify your identity and protect against financial
crime.
5. Data Security
We implement industry-standard security measures to protect your data from loss, theft, and
unauthorized access.
* Encryption: We use Secure Socket Layer (SSL) encryption technology to
protect data during transmission.
*
Access Control: Access to your personal data is restricted to employees and
contractors who need it to perform their specific job functions.
*
Firewalls: Our servers are protected by advanced firewall systems and
monitored 24/7 for security breaches.
While we strive to use every commercially acceptable means to protect your information, no
method of transmission over the Internet is 100% secure.
6. International Data Transfers
As CosmoBet operates globally, your information may be transferred to and maintained on
computers located outside of your state or country. By using our services, you consent to
the transfer of information to our servers in Curaçao, Cyprus, and other locations where our
service providers operate. We ensure that such transfers are governed by appropriate data
protection agreements.
7. Data Retention
We retain your personal data only for as long as is necessary to fulfill the purposes for
which it was collected.
* Active Accounts: Data is kept as long as your account remains active.
*
Closed Accounts: Following account closure, we are legally required to
retain certain data (such as financial records and identity verification) for a period
of up to 5–7 years to comply with tax, legal, and anti-money laundering
regulations.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
* Access: You can request a copy of the personal data we hold about you.
*
Correction: You have the right to request that we correct inaccurate or
incomplete information.
*
Deletion: Under certain conditions, you can request that we delete your
personal data (subject to our legal retention obligations).
*
Marketing Opt-Out: You can unsubscribe from marketing emails by clicking
the "unsubscribe" link or adjusting your account settings.
*
Data Portability: You may request that we transfer your data to another
service provider in a structured, machine-readable format.
9. Use of Cookies
CosmoBet uses "cookies" and similar tracking technologies to enhance your browsing
experience. Cookies help us remember your login details, understand how you interact with
our site, and improve our performance.
* Essential Cookies: Necessary for the website to function.
*
Analytical Cookies: Help us track visitor patterns and improve site
layout.
*
Functional Cookies: Remember your preferences, such as language
settings.
You can manage your cookie preferences through your browser settings; however, disabling
cookies may limit your ability to use certain features of the platform.
10. Protection of Minors
CosmoBet is strictly for adults. We do not knowingly collect information from children
under the age of 18. If we become aware that a minor has provided us with personal
information, we will immediately delete the data and terminate the account. We encourage
parents to use filtering software to prevent minors from accessing gambling websites.
11. Third-Party Websites
Our website may contain links to third-party sites. This Privacy Policy does not apply to
those external websites. We recommend reviewing the privacy policies of any site you visit
through a link on CosmoBet, as we are not responsible for their data practices.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or
legal requirements. We will notify you of any significant changes by posting the new policy
on this page and updating the "Effective Date." We encourage you to review this policy
periodically to stay informed about how we are protecting your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data
handling practices, please contact our Data Protection Officer:
Email: support@cosmobet.com
Company Office: Santeda International B.V., Pareraweg 45, Curaçao.
By using CosmoBet, you acknowledge that you have read and understood this Privacy Policy
and agree to our collection and use of your personal data as described herein.